Refund policy

Because every Anabiyawear outfit is stitched to order, we follow a simple and fair exchange and refund policy.

SIZE EXCHANGE
If your outfit does not fit, you can request a size exchange within 3 days of receiving your order. The item must be unworn, unwashed, with tags and in its original packaging.

REFUND
If the product you receive is not the same as the one you ordered (different design, fabric or colour from what is shown on our website), you can request a refund within 3 days of receiving your order.
Please note: slight colour differences caused by screen settings or photography lighting are not considered a different product.

DAMAGED OR WRONG ITEM
If an item is damaged or you received the wrong item, contact us within 3 days with photos so we can make it right.

HOW TO REQUEST
WhatsApp +92 312 7538203 or email anabiyawear@gmail.com with your order number and photos. Please do not send any item back before contacting us.
Approved refunds are made by bank transfer within 10 working days after we receive and check the returned item.

NOT ELIGIBLE
• Requests made more than 3 days after delivery
• Items that have been worn, washed or altered
• Change of mind after the outfit has been stitched